KPMG Associate, Network Operations Center in Montvale, New Jersey
Business Title: Associate, Network Operations Center
Requisition Number: 67396
Function: Business Support Services
Area of Interest: Information Technology
The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate, Network Operations Center to join our KPMG Technology Organization.
Provide 24x7 network/system support and monitoring for business critical environments
Monitor the operational support systems to proactively identify service impacting events related to IT, network, and facility conditions
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Use standard runbooks to mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary
Participate and track incidents from inception to resolution, including root cause analysis
Apply tools and techniques to proactively search for and document potential issues in production environments, and work with other team resources to ensure the highest possible quality of service
Minimum one year of experience in supporting end user systems, Desktops, Servers and Network troubleshooting
Bachelor's degree from an accredited college/university; or equivalent work experience
Recent exposure to Help desk platforms such as Service-Now, Remedy; monitoring platforms and analysis applications such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics
Some knowledge of batch scheduling systems such as Tivoli Workload Scheduler; databases such as SQL Server, Oracle, PostgreSQL, and Hadoop
Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work; ability to build productive relationships with peers
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.