KPMG Manager, Network Services in Saint Louis, Missouri
Business Title: Manager, Network Services
Requisition Number: 67395
Function: Business Support Services
Area of Interest: Information Technology
City: Saint Louis
The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, Network Services to join our KPMG Technology Organization.
Provide 1st, 2nd and 3rd level incident support; diagnostics and corrective actions; implementation and 3rd party engagement and coordination; vulnerability management; physical break fix; and 'on-call coverage
Provide post mortems for incidents; provide timely incident reporting to KPMG governance; create and maintain the known errors and resolutions registry to reduce repair times; track, update and close action items; provide statistical data pertaining to short term incidents and chronic network problems
Implement scheduled changes on time, within a scheduled window and without causing an incident
Monitor performance levels and trends throughout the firm to determine quality of service for the entire infrastructure
Interface closely with all customers including Applications, Tax, Audit and Global, as well as end users to enable the successful delivery of KPMG's network services; provide support for internal and external audit requests; remain current on new hardware and software developments, evaluating alternative approaches and recommending new hardware/software modifications which will enhance the network services
Conduct thorough review of proposed solutions against standards, ensure that proposal is engineered to fit client needs, account for all levels of resiliency and allow for growth; proactive maintenance, including periodic review of infrastructure to ensure compliance with standards with the premise of identifying and resolving problems before an issue occurs; Install and test all new IOS software releases; ensure installed devices are OS and boilerplate compliant and testing of all new software releases; create and maintain documentation of guidelines and standards for specific technologies; provide support in monitoring performance levels and trends throughout the firm to determine quality of service for the entire infrastructure
Minimum of five years progressive of progressive experience supporting an IT enterprise environment
Bachelor's degree from an accredited college or university
Presents with problem solving skills with emphasis on resolution of technical problems, with demonstrated ability to quickly understand and remediate issues in a time-sensitive environment; knowledge of ITIL V3 and CMDB; preferred knowledge of in scripting/coding for the purposes of automation utilizing the Python language; proficient with Microsoft Office suite including Visio for network diagramming and documentation
Must have knowledge and hands-on experience with the following: Network LAN/WAN Technologies Cisco Nexus 2K, 3K, 5K, 7K, 9K, 1000v; Catalyst 6500, 7600, 3750, Cisco routing ASR 1000, 3945 etc..Cisco ACS, Cisco CSS, F5 load balancers, Cisco Catalyst platform (COS/IOS), IP routing EIGRP, BGP, VRRP/HSRP, GRE, IPsec: VoIP, MPLS, SONET, DWDM, FTP, SFTP, STP, RSTP, TACACS+, ACS, RADIUS, Telnet/SSH Clients RSA, SecureID, and SNMP monitoring and reporting
Working knowledge and hands-on experience with the following: Various diagnostics and service tools such as BT Technologies IPControl, Sniffer, various Protocol Analyzers, Cisco NCM, Service Now, Solar Winds, Splunk, Netscout Infinistream, Panorama, DNS/DHCP Infoblox; IP subnetting, Telnet/SSH Clients, Raritan or Terminal Server Remote Access
Working Knowledge of Network Security Technologies Cisco ASA, Palo Alto firewalls, Cisco AnyConnect, IP Sec VPN, Cisco CSM and ACS, BlueCoat proxies, director and Reporter, F5 load balancers, Cisco wireless network, Riverbed WAN optimization, Raritan, remote access VPN, Cisco AnyConnect, IP Sec VPN, Blue Coat Cloud, TCP/IP, UDP, DHCP, DNS, MPLS, EIGRP, BGP, HSRP, FTP, SFTP, STP, RSTP, TACACS+, ACS, RADIUS, RSA, SecureID and SNMP monitoring and reporting
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.