KPMG Service Delivery Liaison in Saint Louis, Missouri

Business Title: Service Delivery Liaison

Requisition Number: 67407

Function: Business Support Services

Area of Interest: Information Technology

State: MO

City: Saint Louis

Description:

The fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Service Delivery Liaison, to join our KPMG Technology Organization.

Responsibilities:

  • Manage capital project support by providing ongoing coordination, operational scheduling and support for Technical Operations teams to execute implementation plans and represent Technical Operations to all stakeholders

  • Manage Operational Communications and Relationship Management by acting as primary customer interface for requests for assistance and information; engage subject matter experts as needed, provide guidance and educate customers on technical operations policies, procedures, requirements and SLAs, coordinate communications to impacted KPMG Technology teams and Business users

  • Provide high level cost and resource estimates for Technical Operations and Technical Services, service offerings; provide cost estimates for infrastructure related requests and obtain vendor quotes as needed

  • Orchestrate the technical execution of projects for internal, external and offshore Infrastructure requests, facilitating communications between KPMG Technology and its clients; coordinate with Technical Operations leads to Identify Resources for Projects

  • Interface with customers to handle requests for information from Technical Operations Teams and engage Subject Matter Experts as necessary

  • Act as a trusted advisor to clients; ensure the efficiency of Infrastructure requests and manage customer driven, Infrastructure projects

Qualifications:

  • Minimum five years of IT service delivery experience in solutions delivery, project management and IT Operations

  • Bachelor's degree from an accredited college or university

  • Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handle multiple tasks and react quickly to problems and issues

  • Comprehensive knowledge of lifecycle management, IT Security, software development, and infrastructure deployment methodologies and industry best practices; ability to quickly acquire new knowledge regarding technology

  • Strong verbal/written communication, analytical and independent judgment skills to support an environment driven by customer service and team work; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

GL: 4

GF: 15310