KPMG Associate, Customer Solutions in Atlanta, Georgia

Associate, Customer Solutions

New York, New York

Requisition #: 36548

Practice Area: Advisory

Location: San Francisco, CA; Atlanta, GA; Chicago, IL; New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate in Customer & Operations for ourpractice.

Responsibilities:

  • Support client engagements related to customer insight, strategy, and transformation

  • Gather and analyze data surrounding customer experience, sales and marketing effectiveness, and digital interaction management

  • Serve as a resource and key team member on client projects

  • Support progress against project milestones to help ensure timely delivery of project deliverables

  • Develop and sustain solid relationships with client personnel and identify opportunities to provide additional services

  • Contribute to design, preparation, and analysis of reports and findings in a clear, logical, and concise manner

Qualifications:

  • A minimum of one year of experience providing operational advisory services related to sales and marketing transformation, customer insight and analytics, or digital marketing strategies

  • Bachelor's degree in business, marketing, economics, math, statistics or a related field from an accredited college/university

  • Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis

  • Demonstrated ability to document customer requirements including product, channel, and customer profitability

  • Excellent written and verbal communication, facilitation, and presentation skills

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.