KPMG Director, Customer Transformation in Atlanta, Georgia

Director, Customer Transformation

Chicago, Illinois

Requisition #: 36530

Practice Area: Advisory

Location: Atlanta, GA; Chicago, IL; New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for ourpractice.

Responsibilities:

  • Lead key business development activities for our customer strategy and growth advisory practice related to customer strategy and transformation, including targeting key C- level clients, proposing services and closing opportunities in the customer experience management (CEM) area

  • Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, sales and marketing strategies

  • Execute process transformation, measurable improved operational performance and organizational restructuring

  • Establish client value propositions that tie financial metrics and CFO focus areas directly to operations business improvement

  • Participate in continual development and publication of thought leadership and service offerings

  • Assist partners with practice administration including resource allocation, career development of staff, and other people management decisions

Qualifications:

  • A minimum of eight years of management consulting experience in customer strategy and customer transformation related to improving customer strategy, customer profitability, customer retention and cross sell programs

  • Bachelor's degree from an accredited college/university; advanced degree from an accredited college/university preferred

  • Deep advisory experience in CEM including sales and marketing strategy, go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development, and cross channel campaign management alignment

  • Strong background in customer acquisition, customer onboarding, customer development, customer loyalty, and customer win-back initiatives in diverse industries

  • Excellent foundational written and verbal communication, facilitation, and presentation skills

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.