KPMG Senior Associate, Microsoft Dynamics in Boston, Massachusetts
Senior Associate, Microsoft Dynamics
New York, New York
Requisition #: 35347
Practice Area: Advisory
Location: Los Angeles, CA; Atlanta, GA; Chicago, IL; Boston, MA; New York, NY; Houston, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate in Customer & Operations for ourpractice.
Develop analytical and data mining solutions to understand key business behaviors such as customer acquisition, product up-sell, customer retention, lifetime value, channel preferences, customer experience and loyalty drivers
Ensure analytical solutions are tailored and implemented according to business needs and customer strategies
Leverage and present information design concepts to create compelling and effective charts, tables, presentations and other visuals that convey analytical results clearly and effectively
Participate in the active execution of engagements in compliance with service delivery standards
Maintain project plans, project schedules and other documentation, including sampling or experimental design plans
Review the work product of associates and provide direction and training as necessary
A minimum of three years of management / systems integration consulting experience (including Big Four experience) related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or Salesforce.com (SFDC) platform, within diverse industries, including Public Sector
Bachelor's degree in a related field from an accredited college/university; MBA preferred
C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or SFDC platforms
Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues
Travel may be up to 80-100%
Excellent written and verbal communication skills
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.