KPMG Seasonal Associate, Deskside Support Service in New York, New York

Seasonal Associate, Deskside Support Service

New York, New York

Requisition #: 36196

Practice Area: Business Support Services

Location: New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Seasonal Associate, Deskside Support Services to join our KPMG Technology organization.

Responsibilities:

  • Provide first and second-level support to KPMG partners and employees during the Network Access Control deployment

  • Participate in device troubleshooting, configuration, deployment and remediation of client endpoint devices; ensure all steps for a successful remediation of all impacted devices on a daily basis

  • Work with each client to ensure checklist items are completed and that the laptops are issue-free

  • Accountable for receipt, configuration, and delivery of new equipment, where applicable

  • Perform move/add/changes in local office; perform asset disposal process and liaise with vendor to schedule pick-ups

  • Accountable for accurate documentation of troubleshooting activities in Fusion ticketing system

Qualifications:

  • Minimum of one year of experience in Information Systems, supporting office technology and desktop support

  • Bachelor’s degree from an accredited college/university or equivalent work experience

  • Basic troubleshooting and technical support knowledge of laptops and desktops

  • Strong knowledge of MS Office Product Suite including 2013, Windows 7and Windows 10 Operating System support and troubleshooting; Ability to troubleshoot and familiarity with Symantec Antivirus Protection, SCCM and CarbonBlack a plus

  • Ability to function in a fast-paced, high energy environment; Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships with peers

  • Some travel may be required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.