KPMG Senior Associate, Microsoft Dynamics in New York, New York

Senior Associate, Microsoft Dynamics

New York, New York

Requisition #: 35347

Practice Area: Advisory

Location: Los Angeles, CA; Atlanta, GA; Chicago, IL; Boston, MA; New York, NY; Houston, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate in Customer & Operations for ourpractice.

Responsibilities:

  • Develop analytical and data mining solutions to understand key business behaviors such as customer acquisition, product up-sell, customer retention, lifetime value, channel preferences, customer experience and loyalty drivers

  • Ensure analytical solutions are tailored and implemented according to business needs and customer strategies

  • Leverage and present information design concepts to create compelling and effective charts, tables, presentations and other visuals that convey analytical results clearly and effectively

  • Participate in the active execution of engagements in compliance with service delivery standards

  • Maintain project plans, project schedules and other documentation, including sampling or experimental design plans

  • Review the work product of associates and provide direction and training as necessary

Qualifications:

  • A minimum of three years of management / systems integration consulting experience (including Big Four experience) related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or Salesforce.com (SFDC) platform, within diverse industries, including Public Sector

  • Bachelor's degree in a related field from an accredited college/university; MBA preferred

  • C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or SFDC platforms

  • Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues

  • Travel may be up to 80-100%

  • Excellent written and verbal communication skills

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.