KPMG Manager, IT Service Management Transformation in Philadelphia, Pennsylvania
Manager, IT Service Management Transformation
Requisition #: 35188
Practice Area: Advisory
Location: San Francisco, CA; Santa Clara, CA; Denver, CO; Atlanta, GA; Chicago, IL; Boston, MA; Short Hills, NJ; New York, NY; Philadelphia, PA; Dallas, TX; Houston, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager in CIO Advisory for ourpractice.
Support clients in assessing their current IT Service Management environment and creating future state roadmaps to help them achieve their business objectives in a practical manner
Lead large IT Service Management transformation projects including project management, ITIL process design, solution design, technical tool design, and implementation on an IT Service Management platform
Leverage knowledge and experience to deliver end-to-end solutions on ITSM Platforms which includes architecting technical implementation of ITSM processes, organizing and prioritizing development efforts, interfacing with vendors and management, and coordinating effort with both internal and client technical teams
Manage and facilitate development of client deliverables, executive summary read-outs, and detail fact based analyses
Assist with overall client engagement activities, proposal development, and practice go-to-market offerings
A minimum of five years of related consulting or industry relevant experience and strong analytical and problem solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
Bachelor's degree from an accredited college/university with exceptional undergraduate performance from a top tier undergraduate institution within a field of study in Business, Technology, Computer Sciences or related fields
Knowledge of IT Service Management framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within or driving the foundation or implementation of one or more phases of the ITSM framework in your current or a previous role; ITIL foundations certification at a minimum
Exceptional oral and written capabilities with demonstrated experience developing well structured, logical, and audience relevant communications; must have strong MS PowerPoint and MS Excel skills
Demonstrated project management and agile methodology skills and experience working directly with customers and clients and experience working with and overseeing large project teams
Willingness to travel up to one hundred percent
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.